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Our Newsletter


Terms & Conditions

Terms & Conditions

(Last Modified October 15, 2012)

 

ORDER CANCELLATION

Orders may be cancelled prior to shipment with the exception of custom designed products.  Our effort is to minimize delays in reception of ordered items to our customers. Therefore, items are shipped as quickly as possible. Once an item is shipped our RETURN POLICY must be followed.

 

CREDIT CARD CHARGEBACKS

If a customer makes a chargeback on a credit card, KITCHENBATHSINKS.net reserves the right to charge an added 15% Dispute Fee. If you have a question or a dispute, please contact the returns department to come to a resolution by sending information using the CONTACT US form on the KITCHENBATHSINKS.net website.

 

 

REFUSED SHIPMENTS

If you refuse a shipment due to damage, please contact us immediately using the CONTACT US form at KITCHENBATHSINKS.net to report the damage and the refusal. Upon return of the product to our warehouse, we will investigate the potential damage, investigate the reason for the damage, and submit a claim to our warehouse to have a replacement sent to you. Please do not refuse shipments for any reason other than visible damage. Please note, in the event that you refuse a shipment for any reason other than damage, you will be responsible for the original and return shipping cost, as well as a 15% restocking fee for the item you have purchased.

 

DAMAGED ITEMS

Although it is extremely rare, sometimes items do arrive damaged. If your item is being delivered by freight carrier, please note: YOU MUST IMMEDIATELY INSPECT THE PACKAGE FOR POTENTIAL DAMAGE AT THE TIME OF DELIVERY.  While it is normal for cartons to show some wear, if it appears that damage to the item has occurred, write “PRODUCT DAMAGED" on the sheet that the freight company asks you to sign, do not accept the delivery and send notification to us using the CONTACT US form on the KITCHENBATHSINKS.net website.  Once we have received the product and contacted the freight company, we will contact you to arrange a replacement shipment.  If any pieces or parts are missing from your order, YOU MUST note that on the delivery receipt at the time of delivery, and contact us immediately so that we can assist you.

If damage is not visible upon delivery and it is discovered after the freight company has departed, you must file a concealed damage claim directly with the freight company.  Use the CONTACT US form to relay the information to KITCHENBATHSINKS.net in the event we can be of assistance.  Please also be sure to keep all the original boxes and packaging until your damage and/or loss claim is resolved. In cases where only part of your item is damaged, we may be able to send out a replacement part, although for some items that may not be possible. In cases where sending out replacement parts is not an option, we will help you file a concealed damage and/or loss claim with the freight company, for full or partial compensation. All damage claims are time sensitive and must be reported no later than 48 hours after the item is received. We regret that we cannot accommodate damage claims that come in more than 48 hours after delivery. Please note, for concealed damage or loss claims, the freight company may or may not award compensation for the damage or loss. If you or your representative has signed for the delivery and accepted it free and clear without noting damage or loss at the time of delivery, the decision to award compensation is up to the discretion of the freight company.

PLEASE NOTE: KITCHENBATHSINKS.net does NOT recommend that you give permission to the freight company to leave your order without your being present to inspect the order for damage and completeness. If you give consent to the freight company to leave your order without your being present to inspect and sign for it, you agree that if you discover any damage or loss after delivery you will pursue a concealed damage and/or loss claim directly with the freight company.

If you receive a damaged item from a UPS or Fedex shipment, simply notify us within 48 hours of receiving your shipment. We will send out a replacement and arrange for the damaged item to be picked up. In some cases, if only a part of the item is damaged, we may send out a replacement part. In cases where the damage can be corrected with a replacement part(s), we will not replace the item itself. We regret that we cannot accommodate damage claims that are filed more than 48 hours after the item has been received.  Depending on the item you've ordered and the nature of the damage, damage claims and claims for replacement items can sometimes take several weeks or more to process.

 

CLAIMS FOR DEFECTIVE PRODUCTS

Our plumbing products are guaranteed against defects in material and workmanship for a period of one year from the date of purchase.  KITCHENBATHSINKS.net will replace or repair such items that may prove to be defective.

If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

KITCHENBATHSINKS.net does not assume liability for labor charges, removal or reinstallation expenses, freight or postage, injuries, or incidental or consequential damages resulting from a defective product.  

Any product problem with results from abuse, misuse, improper installation or maintenance, hard water, proximity to bodies of salt water or accidental damage, are not covered by any warranty set forth.

If you believe the product is defective, use the CONTACT US form to alert us of the issue.  If the product is determined to be defective, an RGA form (return goods authorization) will be sent with and RGA number to be filled out and returned to KITCHENBATHSINKS.net for processing.  We will issue an RGA and give instructions to ship back the product.  Upon reception of the product, a replacement will be shipped to you.  If you do not wish to receive a replacement for the defective item, a 15% restocking fee will apply.

Products returned as defective, which are found not to be defective, are subject to a 25% handling charge.

 

TERMS OF USE

Welcome to the KITCHENBATHSINKS.net Website (the "Site"). KITCHENBATHSINKS.net provides this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Since KITCHENBATHSINKS.net may revise this Agreement at any time, you should visit this page periodically to review the terms of your use.

 

SITE CONTENTS

Occasionally there may be information on KITCHENBATHSINKS.net that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your KITCHENBATHSINKS.net purchase you may return it with your invoice to a KITCHENBATHSINKS.net store or by mail. Please see our Return Policy

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by KITCHENBATHSINKS.net. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by KITCHENBATHSINKS.net.

This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

 

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to KITCHENBATHSINKS.net on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain KITCHENBATHSINKS.net property. Such disclosure, submission or offer of any Comments shall constitute an assignment to KITCHENBATHSINKS.net of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, KITCHENBATHSINKS.net will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. KITCHENBATHSINKS.net is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

 

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

 

LINKS TO OTHER WEB SITES AND SERVICES

This Site may contain links to other websites that are not under the control of KITCHENBATHSINKS.net. KITCHENBATHSINKS.net has no responsibility for the linked websites nor does it necessarily endorse the linked websites. KITCHENBATHSINKS.net provides the links solely for the convenience and information of its Site users.

 

DISCLAIMER

KITCHENBATHSINKS.net provides the materials on this site "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. KITCHENBATHSINKS.net expressly disclaims any duty to update or revise the materials on this site, although KITCHENBATHSINKS.net may modify the materials at any time without notice. By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that KITCHENBATHSINKS.net shall not be liable for any damages or any kind related to your use of this site.

 

INDEMNIFICATION

You agree to defend, indemnify and hold KITCHENBATHSINKS.net harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site

 

MISCELLANEOUS

Unless otherwise specified, this Site and the Contents thereof are displayed solely for the purpose of promoting KITCHENBATHSINKS.net products and services available in the United States and Canada. This Agreement shall be construed in accordance with the laws of the State of Georgia, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of Georgia, County of Cobb and/or the Northern District of Georgia.

 

TERMINATION

These terms are effective unless and until terminated by either you or KITCHENBATHSINKS.net. You may terminate this Agreement at any time. KITCHENBATHSINKS.net also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in KITCHENBATHSINKS.net’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or KITCHENBATHSINKS.net, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of use or otherwise.

 

VISIT INFORMATION

Like many other Internet companies, KITCHENBATHSINKS.net automatically tracks the usage of our Web site. We profile Web site usage by tracking the KITCHENBATHSINKS.net pages viewed, the previous and following sites visited, the browser used and the computer's address. This information is used to analyze trends, track use, and optimize site administration.

 

REGISTRATION INFORMATION

In order to take advantage of member services, a user must first complete the registration form. During registration, users are required to give certain contact information (such as name, email address) and create a password. This information is used to contact users about the services on our site for which they have expressed interest.

 

SECURED PURCHASE INFORMATION

When a credit card order is placed on KITCHENBATHSINKS.net, the customer's name, billing address, shipping address, telephone number and credit card number and expiration date are gathered. This is used to verify payment authorization, process your order, personalize your shopping experience, inform you of deliveries, deliver the merchandise to the proper destination and generate statistics. KITCHENBATHSINKS.net takes numerous precautions to protect our users' information. When users submit sensitive information via the Web site, the information is protected both online and offline.

For all purchase information, KITCHENBATHSINKS.net uses Secure Socket Layer (SSL) underneath HTTP, providing an encrypted channel and server authentication, so that all such information is transmitted through a secured server connection. Before your order is processed online, your browser will make a confirmed identification that the transmission of all data is being made between your computer and with KITCHENBATHSINKS.net. While on a secure page, such as our order form, the lock icon on the bottoms of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un–locked or open, when you are just "surfing." You can learn more about SSL at www.SSL.net.

While we use SSL encryption to protect sensitive information online, we also take several steps to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a Customer Service representative) are granted access to personally identifiable information. Our employees must use password–protected screensavers when they leave their desks. When they return, they must re–enter their password to regain access to user information. Furthermore, ALL employees are kept up–to–date on our security and privacy practices. Every quarter, as well as any time new policies are added; our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment, behind a locked cage.

 

SHIPPING INFORMATION

The shipping information related to an order (but not the purchase information) will be shared with the shipping company that KITCHENBATHSINKS.net uses for any given order.

If an order is being shipped directly from one of KITCHENBATHSINKS.net's partners rather than from the KITCHENBATHSINKS.net warehouse, the shipping information (but not the purchase information) will be shared with that partner.

KITCHENBATHSINKS.net may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifiable information.

 

COMMUNICATIONS

KITCHENBATHSINKS.net is the sole owner of the information collected on this site. KITCHENBATHSINKS.net collects information from our users at several different points on our Web site.

As a registered user, you should expect to receive an email welcoming you to our Web site. As a purchaser, you should expect to receive an email confirming your order, an email confirming your shipment, an electronic receipt and a paper receipt (which accompanies your order).

We also communicate with users on a regular basis to provide requested services. We reply to users' inquiries on issues relating to their account via email or phone, in accordance with the user's wishes. For instance, when you use the "Contact Us" form or the "Feedback" form we use this information solely to respond to your questions and comments and to improve our customer service.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

We employ other companies to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, analyzing data, providing marketing assistance, processing credit card payments, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information.

 

LINKS TO OTHER WEB SITES

The KITCHENBATHSINKS.net site may have links to other Web sites on the Internet that are not owned or controlled by KITCHENBATHSINKS.net. We are not responsible for the privacy policies or the content of these Web sites, nor does this mean that KITCHENBATHSINKS.net endorses them in any way.

If you've elected to receive communications from other companies, your personal contact information will be shared with those companies. We are not responsible for the privacy policies of those companies or the content of any Web Sites operated by those companies, nor does KITCHENBATHSINKS.net endorse them in any way.

 

CORRECTING, UPDATING AND DELETING INFORMATION

If a user's personally identifiable information (such as zip code, phone, email or postal address) changes, or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done under Personal Details.

 

DISCLOSURE TO AUTHORITIES

KITCHENBATHSINKS.net cannot guarantee that all private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. We reserve the right and may be forced to disclose any and all information to government bodies or government officials or third parties under certain circumstances or third parties may unlawfully intercept or access transmissions or private communications. Accordingly, you authorize KITCHENBATHSINKS.net to disclose any and all information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements or other activity that is illegal or may expose us to legal liability.

Further, you authorize KITCHENBATHSINKS.net to disclose your password, name, street address, city, state, zip code, country, phone number, email address and company as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, gray market, intellectual property infringement, piracy or other unlawful activity. Specifically, this includes exchanging such information with other companies and organizations for fraud protection and credit risk reduction. KITCHENBATHSINKS.net cooperates with law enforcement inquiries and other third parties to enforce laws, intellectual property and other rights.

 

COOKIES

Cookies are small pieces of information sent from a Web server to your computer. These allow us to personalize, customize and quickly process and complete your shopping experience without having to continually request the same basic information from you. Cookies are not used to store any personal information such as name, address or payment information.

If you do not accept or if you remove our cookies, you will not be able to complete a search or make a purchase on our site.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users of this by email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have deleted/deactivated your account you will not be contacted, nor will your personal information be used in this new manner. We will use information in accordance with the privacy policy under which the information was collected.

 

SHIPPING POLICY

KITCHENBATHSINKS.net offers free shipping on any certain products that can be shipped via standard ground shipping on USPS/UPS/FEDEX to the lower 48 United States on orders exceeding $100. Many larger items such as kitchen sinks and some vanity furniture need to be shipped via common carrier due to their weight and size. The freight charges for these items are shown during the checkout process. For items qualifying for free shipping, this is for regular ground shipment via USPS/UPS/FEDEX or other common carrier. For shipments that are outside the free shipping area or do not meet the $100 minimum, shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item where they apply. Any expedited shipping will require additional charges. Please call us for details. Most material ships out via USPS/UPS/FEDEX. Our sales staff reserves the right to add additional charges for areas where the shipping company adds additional charges, you will be notified before your order is processed to accept or deny charges. If you are out of the United States, please call or e-mail us to identify the charges to ship to your area. In order to quote the charges, please note your phone number, full address including street location, city, state, province and country. We will reply back with the charges.

Every item we sell is carefully inspected before it is shipped. When your item(s) arrive, you have 2 days to report any damage. All defective or damage claims MUST be made within 2 days of receipt of order. Anytime after that we will not be able to process damage claims with the shipper and we cannot be responsible for charges due to claims. If product arrives damaged, the customer must give KITCHENBATHSINKS.net 1 week to rectify the matter. KITCHENBATHSINKS.net will not cover labor charges for products that arrive damaged and are subsequently installed. We are obligated to ship our customers new product and not obliged to pay labor costs for installation or removal of installed product.

 

RETURN POLICY

If you decide you do not want your purchase and want to return it,  there is a 25% restocking fee (40% on special orders) and the customer must pay shipping charges for the product back, insured, to the appropriate warehouse in resalable condition in the original packaging which also must be in good condition.  Upon receipt of the returned product, an inspection will be conducted to determine the condition of the item, and if deemed resalable, a credit will then be issued.  An RGA must be issued in advance and within 30 days of delivery.  KITCHENBATHSINKS.net will not accept returned goods without an RGA# being issued.  If products are returned without RGA # and/or to the wrong warehouse, additional fees will be charged back to the customer.   If a reorder is done with KITCHENBATHSINKS.net, the restocking fee may be reduced to 15% depending on the circumstances and is at KITCHENBATHSINKS.net discretion.  Custom ordered items, like hand-painted goods, bathtubs and anything made to order are not cancelable, returnable or refundable at all.   It is our policy not to accept returns after 30 days of delivery.   Exceptions may be made at KITCHENBATHSINKS.net discretion as customer service is important.  Defective and Damaged Products are not subject to restocking fees. All returns require a return goods authorization (RGA) number. Please use the CONTACT US form to send your request for returns.

 

WRONG PRODUCTS RECEIVED

If you are shipped a different product than you ordered, please contact us within 48 hours of receiving the product. We will provide an RGA number and instructions. We will pay for the freight back and ship the correct product to you. You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. You may choose to wait until we receive the incorrect item and issue a credit to you before placing a new order.  If you do not wish to receive a replacement for the item, a 15% restocking fee will apply.

 

LIMITED PRODUCT WARRANTY

KITCHENBATHSINKS.net will replace without charge, (excluding labor) any product supplied by KITCHENBATHSINKS.net that is proven to be defective, with an equivalent replacement, within the specified appropriate period from date of purchase, to the original owner, provided it has been used solely in a residential application and installed in accordance with the manufacturer’s installation instructions, used and cleaned as recommended, and not damaged due to abuse, misuse, or negligence. Please be aware that various materials have a finish that is by nature uneven and variable in color and pattern. In addition, the dimensions and consistency of shape can vary considerably. We offer these products with the view that these variations are part of the character and charm, and do not constitute defects.

This warranty will not cover any damages which might be caused by the product. (Some states do not allow such limitation, so this reference may not apply to you.) KITCHENBATHSINKS.net reserves the right to inspect any product reported to be defective prior to replacement of the product. All decisions are final. Replacement cost EXCLUDES transportation and any labor costs for the removal or reinstallation.

KITCHENBATHSINKS.net shall not be liable in case of:

-Improper installation/modification

-Damages resulting from abuse, such as heavy impact or dropped objects

-Improper care or maintenance

-Improper applications (such as exposure to corrosive chemicals, photographic solutions, etc.)

-Any modifications made to the product after it left KITCHENBATHSINKS.net premises

-Commercial application

This warranty supersedes all other warranties, expressed or implied. The foregoing warranties are exclusive and made only for the buyer. NO OTHER WARRANTY, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL BE DEEMED TO EXIST IN CONNECTION WITH ANY OF THE GOODS OR SERVICES SUPPLIED HEREUNDER, AND ANY IMPLIED WARRANTIES FOR A PERIOD GREATER THAN THE WARRANTY PERIOD CONTAINED IN KITCHENBATHSINKS.net LIMITED WARRANTY ARE HEREBY EXCLUDED. KITCHENBATHSINKS.net SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO THE GOODS OR SERVICES SUPPLIED HEREUNDER. No employee, agent, or other person is authorized to give any warranties on behalf of KITCHENBATHSINKS.net, in addition to or different from the herein given to assume for KITCHENBATHSINKS.net.  Any other liability in connection with any of its products, except if in writing, which is signed by an officer of KITCHENBATHSINKS.net, and expressly and intentionally gives such warranties or assumes such liability.

 

DISCLAIMER

Our webmasters are hard at work to make sure all prices and products have as accurate information as possible. Once in awhile a price change will happen and our webmaster may not have updated our site. If this has happened with a product you purchased, you will be notified of the change in price before the order proceeds. Any product with wrong information on the site leading to a wrong order will be refunded to the buyer after product is returned.

For any other assistance, use the CONTACT US form on the KITCHENBATHSINKS.net web site.

 

AVAILABILITY

We try to have all of our products in stock for our customers, but due to high demand and the largest selection of products in the industry, occasionally something will not be in stock. We recommend that if time is an issue to call or fill out the online Contact Us form to check availability. We have the largest network products available and will do our best to get you your item(s) as fast as possible.

 

PLACING AN ORDER

For your convenience we accept Visa, MasterCard, Amex, Discover cards via the Paypal system.  Paypal is a secure and efficient system that simplifies the transaction process.  When an order is placed using a credit card your card will be charged immediately. If you have questions on this policy please call us at 1-888-455-2269. Also when placing an order please be sure of what you are ordering. If you are not certain, please call us as we cannot pay for errors made by customers. Once the product is shipped it is out of our hands and all shipping and restock charges will apply.

 

NON-RETURNABLE & NON-CANCELABLE ITEMS

The following items cannot be returned or canceled:

  • All discontinued items and colors
  • All modified items (such as after we punch additional holes in a stainless steel sink)
  • Custom made-to-order items
  • Items not in their original packaging in saleable condition
  • Toilet Seats (as per health laws, toilet seats cannot be returned if the plastic sealing on the seat has been opened) 
  • All international orders (any order that ships outside the United States)
Credit Card Processing